REFUND POLICY
This Refund Policy uniformly standardizes the return, exchange, and refund rules for all men’s and women’s activewear orders on the website, clarifying user service rights, product return qualification standards, official processing procedures, refund cycles, and special exception scenarios for all global customers.
We provide a unified 60-day long return service window for all commodity orders. All return applications must be officially initiated within 60 calendar days after customers receive their packages. Any return requests submitted beyond the valid time limit will not be eligible for official review and processing.
To meet official return qualification standards, all returned activewear products must maintain complete original factory packaging, intact brand tags, unworn and unwashed status, no sweat stains, no dirt marks, no odor, and no artificial damage. Products must retain original fabric elasticity and appearance without wearing traces.
As intimate wearable sports apparel, activewear products implement strict hygiene inspection standards for returned goods. Products worn for formal sports training, washed artificially, stained, deformed, or damaged privately will not meet return eligibility requirements to ensure public health and safety for all customers.
Customers need to independently initiate return applications through official website channels, providing accurate order numbers, detailed return reasons, and corresponding problem descriptions. For returns caused by product quality defects, fabric problems, or wrong delivery, customers need to provide real picture evidence for official verification.
All return applications must obtain official platform approval before customers can send back goods voluntarily. Packages returned without official authorization will not be accepted and inspected by the warehouse, and the platform will not bear logistics risks and refund responsibilities for unauthorized returns.
Return shipping expenses are independently borne by customers. Our global free shipping policy only applies to initial outbound order delivery services and does not cover return logistics costs. The original shipping fee of the order is non-refundable and will not be included in refund settlement amounts.
After returned packages arrive at the designated warehouse receiving address, our professional inspection team will conduct comprehensive inspection and evaluation of product packaging, fabric condition, appearance integrity, and wearing status to confirm whether the goods meet official return standards.
After the return application is officially approved and passes warehouse inspection, we will initiate the refund process uniformly. The standard refund processing cycle is 5 to 10 business days, and all refund funds will be returned to the original payment account path used by customers during checkout.
The actual arrival time of refund funds is affected by the processing efficiency of third-party payment institutions and bank systems. The platform completes all internal refund operations within the specified cycle, and fund delays caused by external financial systems are beyond our control scope.
All seasonal discounted products and promotional activewear enjoy the same 60-day return window and 5–10 business days refund cycle as regular-priced goods. We do not set discriminatory return restrictions for preferential products to ensure equal after-sales protection for all customers.
We support both full order returns and partial product returns according to actual order conditions. For orders containing multiple activewear items, customers can apply for separate returns of single eligible products, with refund amounts calculated based on corresponding commodity unit prices.
We do not support return and refund applications caused by personal subjective style preferences, improper washing damage, size selection errors without product quality problems, unauthorized product modification, and artificial damage.
After the refund process is successfully completed, the corresponding product after-sales service rights and quality guarantee rights of the order will be terminated synchronously. Customers who need to repurchase activewear can place new orders to obtain complete service and quality protection.