CUSTOMER SERVICE POLICY
Our customer service system is professionally built to provide comprehensive, standardized, and thoughtful full-cycle support for all customers during pre-purchase consultation, order processing, product wearing, and after-sales service stages. We are committed to creating a smooth, transparent, and reassuring shopping experience for every user who pursues high-quality activewear.
All customer service team members receive systematic professional training, covering activewear fabric performance, functional characteristics, version tailoring advantages, size matching standards, sports scenario applicability, daily maintenance methods, and official store policy specifications, ensuring accurate and professional service replies.
We provide unified official service channels on the website for all customer demands, including product consultation, size selection guidance, style matching suggestions, order status inquiry, logistics progress tracking, product quality feedback, return and refund applications, and optimization suggestion submission.
We implement standardized business hour response mechanisms. All valid customer messages will be sorted and processed in chronological order. We guarantee careful review and targeted replies for every consultation, adjusting processing details according to problem complexity to ensure thorough and accurate problem solving.
For pre-sales consulting services, our team provides detailed professional explanations covering fabric breathability, sweat-wicking performance, stretching elasticity, version loose degree, applicable sports scenarios, crowd adaptability, and seasonal wearing suggestions, helping customers select the most suitable activewear according to personal habits and needs.
We provide real-time order follow-up services for all paid orders, including payment status confirmation, warehouse processing progress feedback, packaging inspection notification, and outbound shipping reminder, allowing customers to grasp every dynamic of the order and avoid information asymmetry in cross-border shopping.
We provide professional daily wearing and maintenance guidance for all activewear products, including correct cleaning methods, high-temperature washing taboos, drying and preservation skills, elastic fabric maintenance, and wrinkle prevention tips, helping users extend product service life and maintain long-term wearing comfort and appearance.
We strictly implement official after-sales service standards. We uniformly provide a 60-day return window for all eligible products, and all approved refund requests will be completed within 5 to 10 business days. All after-sales processes are standardized and transparent to fully protect customers’ legitimate shopping rights.
For product quality problems, fabric defects, version errors, missing accessories, and wrong delivery situations, we provide targeted compliant solutions based on actual product conditions. Customers can submit detailed problem descriptions and real proof materials through official channels for fair and professional review.
We sincerely accept all constructive customer feedback and product optimization suggestions. Users’ actual wearing experience, sports scenario adaptation feedback, and styling evaluation are important references for our product iteration, fabric upgrading, and version optimization.
All customer service processing behaviors strictly abide by publicly displayed store policies and unified rules. The service team has no right to privately modify policy terms, promise ultra-standard benefits, or implement differential treatment for any customer, ensuring equal and fair service experience for global users.
We establish complete service record retention mechanisms. Every customer consultation, application, and feedback will form traceable service records, facilitating subsequent problem follow-up, secondary consultation, and overall service system optimization and upgrading.
We always maintain a patient, respectful, and professional service attitude. We fully understand users’ pursuit of sports comfort and lifestyle aesthetics, treat every customer demand with rigorous responsibility, and strive to solve all shopping and product usage problems for users.
We continuously optimize service efficiency and service details according to market changes and user needs, committed to building a warm, professional, and trustworthy customer service system for global activewear lifestyle consumers.